Refund Policy

1. Eligibility for Refunds

Items must be returned within 14 days of the delivery date.
To be eligible for a refund, items must be unused, unwashed, and in the same condition as received. All original tags must be attached.
Certain items such as underwear, swimwear, and earrings are non-refundable due to hygiene reasons.

To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return.
Our team will provide you with a return authorization number and instructions on how to send your item back.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
If your refund is delayed or missing, please first check your bank account again and then contact your credit card company or bank. If you still have not received your refund, please contact us at [customer service email].

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email].

If you receive a damaged or incorrect item, please contact us immediately at [customer service email] with your order number and photos of the item. We will arrange for a replacement or refund.

For any questions related to refunds and returns, please contact our customer service team at support@shopijo.com