Shipping policy

Shipping Policy

1. Order Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

  • Flat Rate Shipping:
    • Cost: $6.99
    • Estimated Delivery Time: 4-12 business days within the USA
    • For products shipped from China to the USA, estimated delivery time is 13-18 days.
  • Free Shipping:
    • Available for all orders over $100
    • Estimated Delivery Time: 4-12 business days within the USA
    • For products shipped from China to the USA, estimated delivery time is 13-18 days.

The shipping times provided are estimates and not guaranteed. Actual delivery times may vary based on product availability and the delivery destination.

In some instances, products from the same order may be fulfilled at different facilities, resulting in separate shipments.

3. Shipping Destinations

  • Currently, we only ship to addresses within the United States.

4. Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email with a tracking number.
  • You can track your order using the tracking number provided through our website or the carrier’s website.

5. Shipping to P.O. Boxes

  • We do not ship to P.O. Boxes. Please provide a physical address for delivery.

6. Address Changes

  • If you need to change the shipping address, please contact us at [customer service email] within 24 hours of placing your order.

7. Undeliverable Packages

  • If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply.

8. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
  • Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

9. Damaged Items

  • If you receive a damaged item, please contact us immediately at [customer service email] with your order number and photos of the damaged item. We will arrange for a replacement or refund.

10. Contact Information

  • For any questions related to shipping, please contact our customer service team at [customer service email] or call us at [customer service phone number].