FAQ

Frequently Asked Questions (FAQ)

General Questions

What types of products do you offer?
We offer a variety of clothing and accessories, including items shipped from China to the USA via international delivery, and products shipped domestically within the USA.

How can I contact customer service?
You can reach our customer service team at support@shopijo.com

Shipping and Delivery

Where do you ship your products?
We ship our products to customers within the United States only.

What are the shipping rates?
We offer a flat rate shipping fee of $6.99. Orders over $100 qualify for free shipping.

How long will it take to receive my order?

  • For products shipped from China to the USA, the estimated delivery time is 10-15 business days.

  • For products shipped within the USA, the estimated delivery time is 4-12 business days.

Can I track my order?
Yes, once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

Do you ship to P.O. Boxes?
No, we do not ship to P.O. Boxes. Please provide a physical address for delivery.

Will my order be shipped in one package?
Not always. In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately. You will receive separate tracking numbers for each shipment.

Orders and Returns

 

What is your return policy?
Items must be returned within 30 days of the delivery date. They must be unused, unwashed, and in the same condition as received, with all original tags attached. Please contact our customer service team to initiate a return.

Who pays for return shipping?
Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at suport@shopijo.com with your order number and photos of the item. We will arrange for a replacement or refund.

What are your business hours?
Our online store is open 24/7, so you can shop with us anytime from the comfort of your home.

Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased and redeemed online. You can find more information on our gift cards [here/link to gift cards page].

How can I sign up for your newsletter?
You can sign up for our newsletter by entering your email address in the newsletter sign-up form at the bottom of our homepage. Stay updated on new arrivals, exclusive offers, and more!

Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment methods as listed at checkout.

Is my payment information secure?

Yes, we use industry-standard encryption and security measures to ensure your payment information is safe.

How do I log in to my account?

You can log in to your account by following these steps:

  1. Enter your email address on the login page.

  2. You will receive a one-time six-digit verification code in your email.

  3. Enter the verification code on the login page.

  4. Once the code is verified, you will be logged in to your account.

What if I don't receive the verification code?

If you don't receive the verification code, please check your spam or junk folder. If it's not there, you can request a new code to be sent to your email. Make sure you enter the correct email address.

Do I need a password to log in?

No, you do not need a password to log in. Our system uses a one-time verification code sent to your email for authentication.

Can I change my profile name or shipping address?

Yes, you can change your profile name or shipping address. After logging in, go to your profile settings and edit your name. The change will be reflected in your customer profile in our admin system.

Is my account information secure?

Yes, your account information is secure. We use email verification to ensure that only you have access to your account. Additionally, we do not store passwords, reducing the risk of unauthorized access.

Can I use the same email to log in from different devices?

Yes, you can use the same email to log in from different devices. Simply enter your email address and use the one-time verification code sent to your email each time you log in.

What should I do if I have issues logging in?

If you experience any issues logging in, please contact our customer support team for assistance. They can help you resolve any problems you may encounter.

Can I still log in if I change my email address?

If you change your email address, you will need to use the new email address to log in. The verification code will be sent to the email address you provide at the time of login.

How often will I need to enter a verification code?

 You will need to enter a verification code each time you log in. This ensures that your account remains secure and that only you can access it.